I was a customer and tried to renew online after 21:00 last week. all my details were the same but it had lapsed by 24hours. Been riding for over 30 years and never a claim or conviction. Wouldn't let me continue on line so had to phone them next day with the reference number (08400 number) when I got through the guy said I had to give him all the details again over the phone as the ref number was no good to him. He told me it was going to be £20 more than the online quote, I said why? he said because the month I bought my bike 10years ago was April on the online quote and I had said to him it was June over the phone. I told him to stick it and went elsewhere only to find I had an expensive 6 minuet phone call, BEWERE ITS AN 08400 PREMIUM NUMBER. Thats why they wanted me to phone