The same as others have said below happened to me too. Put my bill up after the cooling off period from £70 to £120 o if I wanted to cancel it would of been over £400 which I simple do not have in a pandemic on furlough. I told them I couldnt afford that much a month but they didn't care. Barely used my car because of being on furlough and recieved no money back like other insurers have. Glad my contracts coming to an end so I can finally leave.