This company does everything it can to make your life awkward especially if the accident is not your fault. We have had to spend nearly £1000 on phone calls to them just for them to do their job. We informed them that there was cctv of the incident on the day of the accident but they didn't get hold of the footage until two days before it was due to be destroyed and only then after we had contacted the company ,which took us 4 mins and 29 secs, after they told us that they couldn't get hold of the relevant person. They are now withholding the repayment of our Excess citing that the other insurance company has to pay this back but they withheld it not the other insurance company. Everyone you speak to tells you a different story. They do not communicate with their own solicitors or you. All in all they are an appalling company to deal with and I will never recommend them to anyone. In fact I will actively discourage people from using their services IF I WAS YOU I WOULD STAY WELL AWAY!!! Don't no what company these other reviews are reviewing, but it isn't this one!! This company is absolute crap. After I had a non fault accident all they did was procrastinate and I had to do all the running about to sort the claim out. As a consequence I cancelled my insurance with them within the 14 day cooling off period. They have now sent me a letter asking for more money as they insured me for 9 days of the renewel. In this letter it stated that I cancelled my insurance and it was cancelled on the 22/09/2015 the policy started on the 13/09/2015 so by my maths that is less than 14days. They then said that they are taking the cancellation from the date of my last payment on the 09/09/2015 which still falls within the 14 day cooling off period. It's seems no one knows how to add up at this sham of a company. My car was written off by them so I don't what vehicle they think they were insuring but it wasn't mine. I think that the Financial Ombudsman needs to look in to them. By the way if they wish to dispute this I have all my bank records available. DO NOT USE!!!!