After reading some of the negative feedback I remained optimistic as every company dealing with thousands of customers can't get everything right all of the time, right! I decided to get a quote using their on-line system and entered my registration number to see my vehicle come up with a good price so all being well I purchased the policy immediately and paid for a full year with my debit card. All sorted or so I thought! I received an email thanking me for purchasing my policy and asking me to register so that I could review my documents, so far so good..........After 2 days of not being able to view my documents I emailed customer services to inform them and sure enough they resent the registration details and reposted my documents on line twice, still couldn't view them. No problem they have a live help facility so I'll use that instead, no-one there, ever! After 9 more emails I got to view the documents but they were showing a different vehicle and a registration number that was one digit away from my actual vehicle, very strange for an on-line system but nevertheless I gave them the benefit of the doubt and emailed customer services yet again. This morning I received a response saying due to data protection I needed to telephone them to sort it out. They responded by telling me I must have made a mistake or maybe a member of their team wrote it down wrong (that's automation for you!) but I would need to pay an additional £88 and the car I had been driving for a week wasn't actually insured. They keep no record of the quote which disappears from your screen as soon as you accept it and they can't give out the names of their team leaders. All communication has to go via email to their 'customer service' department but the same department doesn't receive telephone calls!! BEWARE OF THIS COMPANY, fraud springs to mind here!!!!