I would give them -10000 if that was an option!!! AVOID AT ALL COST, it is not worth the hassle!! Took out their policy last year in July 17 and followed all their instructions regarding the app, etc...a couple of months later they started sending me texts that I was not recording my journeys when, in fact, I was!! Endless hours on the phone with them, they promised call back to discuss more in detail and investigate...Surprise surprise, no call received; had to call back myself, explain myself and the whole story all over again and was promised another call back which, guess what! It never happened. Days later, I received an email from a so-called ‘technician’ - asking details about my phone. Bear in mind this was now in Nov last year, so the whole thing dragged for months and, during all this time, I kept receiving emails, texts and letters of cancellation although I was told over the phone and via email that my policy would not be cancelled. I also kept chasing that ‘technician’ via email who eventually stopped answering and I didnt think too much of it as he had assured me several times that the matter was ‘under investigation’. To keep track of the story, we are now in Feb 18. Mid Feb I received yet another letter of cancellation, that was when I thought enough was enough and made a complaint. Of course, I had to explain everything yet again as no one had any idea about my situation. About a week later, their final response came, no solution to my problem, no compensation, merely an apology that the ‘technician’ stopped responding to my email and of course, the threat of cancellation which I was already too familiar with by that time. I contacted FOS and they are now investigating; the company is avoiding responsability, passes the issue to one another, as one review below said, they are operating as...regulated by...etc. This is the worst company I have ever dealt with in my entire life, I DO NOT RECOMMEND IT to anyone, STAY AWAY as it will only cause you trouble and head aches!! I was hoping to save a few quid as their quote was cheaper than all the rest however, trust me, it is not worth the hassle!!! PLEASE STAY AWAY and if you are having issues/ have had issues - REPORT IT TO FOS, Something has to be done!!