I wanted to insure my 'leased' van. I received quote via comparethemarket.com- performance direct was my second choice. Details given to performance direct were as per details given to comparethemarket.com. My first choice, returned my deposit as they did not have a cover for leased van for short term. My second choice, performance direct, based on the same material fact given to comparethemarket.com and to the first choice, also couldn't start a policy due to the 'lease' aspect, but decided to clear my bank account for their fraudulent claim for cancellation and admin fees! That was done some 10 minutes after my online payment as deposit AND before even a policy was written or set up! It took just that 10 minutes for them to steal my money! Needless to say that the matter is in the hands of Financial Ombudsman now! Performance Direct and your parent company Grove& Dean, your are fraudsters and theives!