Zero if it was possible! Unfriendly customer service, like they do you a favour. I had a tyre to be changed, my severe disabled daughter with me in the car, having her oxygen and emergency medication with me of course, but no way I could wait for maybe three to four hours or more to be fixed. I was advised to call an ambulance!!! I was completely shocked. Heartbroken. I didn’t even care about the £160 something pounds he was asking me to pay, as my tyre is an accident!! I only needed to go as a medical emergency. I drove the car in 8 miles speed to kwik fit in South Harrow, just 15’ before closing and all sorted. They deserved every pound. Post office really need to train their staff on customer service and sales. Their are losing money as it was my first and will be my last car insurance with them. Don’t just look on offers anymore or big names too, look on reviews too.