I had an issue with my door and couldn't get into my property so I called a locksmith. I needed a new Security multi-point lock system which had completely failed. I dug out my Post Office Policy - this is where I found that there is no emergency number to ring - the same number covers car insurance as well and takes quite a while to get though. Anyway, on my first call on that day, I was led to believe it would all be ok and should proceed until I knew the exact price of the repair. When the repair was completed some days later, however, and I had paid the locksmith a total of £508 ( a bit pricey I thought!), I was told the policy did not cover the failure of the security multi-point lock system REALLY? I know other insurance companies do as I had a similar experience once before and was fully reimbursed. I have since cancelled my Post Office policy and gone elsewhere. Wouldn't recommend Post Office Home insurance to anyone.