I had an awful time with the Post Office. Firstly, beware about the Home Emergency Policy. In the small print oil boilers are excluded. Putting in a claim is awful too. Home Emergency is a different company from home/buildings so as such you're dealing with two separate companies, none of which are the Post Office. A small straight forward claim that involved the HE engineer, took over 7 months to be processed after much interrogation, photos, quote after quote being provided which was never good enough. Eventually escalated to management and got it resolved, but staff were unhelpful and sometimes unpleasant. I would NOT recommend the Post Office/ARAG