I don't know what's wrong with these people. My wife was acutely unwell with a new illness 10 weeks ago. We had THREE small holidays booked in quick succession which we had to cancel. Post Office use a claims management company. They have been very SLOW. They are slow to actually answer emails. Ten weeks into our claim, they suddenly decided that they wanted yet MORE proof of what we had paid. Why didn't they see this at the beginning? Probably because they hadn't bothered to look at the claim. Also, getting in touch with the Post Office itself results in holding emails which have NEVER been answered. We want to know if we still have cover for our next planned holiday. No reply. Frankly, I have no confidence in Post Office insurance at all. If one were acutely unwell when abroad I think one would be left to flounder and sort things out for oneself. AVOID +++