They charged me twice for home insurance renewal, a payment of £123 which I was aware of but a second payment of £346 was also charged. Initially they couldn't trace this, then they advised to contact bank and tell them this is fraud, which I did. Then, a further 3 calls and a lot of time wasted and threatening letters telling me that they will send a debt collector. I call them again, after about an hour they finally admit they don't know where this payment of 346 came from and assure that I won't be getting another call from them. I do get a call from them asking me to pay them back the money and the cycle has started once more, now with further added lies. I am not sure where or who to take this to. Never will I take out a policy with this cowboy outfit ever again.