Submitted an insurance claim in the summer (our dog had a grass seed removed), that was eventually processed in the autumn after some chasing. Our dog then very unexpectedly and very suddenly died in September. Filled out all the forms required, as did our vets who processed everything needed for the claim. Weeks later having heard nothing we contacted Purely Pets Insurance and have subsequently spoken to them on multiple occasions. But still 4 months later nothing. Appalling customer service, we feel forgotten about and annoyed to have to contact Purely Pets Insurance multiple times to get anywhere (nowhere?). Would not recommend at all, not worth the hassle!