A bad experience with purely pets A bad experience with purely pets. On our claims they have not proactively followed up the information they require from the vets, nor kept us informed with regards to the information they require. They haven't processed any claim within the suggested 30 days. Watch out for the small print- they won't preauthorise a claim under 2k, but they also have upper limits on investigations eg our dog's MRI cost 2.5k, but purely pets had a maximum of 1.5k, therefore they wouldnt say in advance whether theyd pay anything towards it. My advice to you would be go somewhere else.