Our dog Zeus did on the 5th September, I have two claims submitted, one from the vets and one from me! It has now been eight weeks and still no sign of the claim being settled anytime soon. ‘Ready to be processed’. I spoke to a lady a few weeks ago to chase, she was so rude and unhelpful! I spoke to a lovely young man today, who claims he has spoken to management and prioritised in the queue, but just holding my breath. Terrible service to people who have just lost their fur babies, adding to the lie upset, loss, and stress.
8 months ago
Purely Pets has a
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