I am finding this company one of the most difficult and obstructive I've ever dealt with. The telephone service is predominantly automated and difficult to navigate. Despite my vet practice completing the claim on our behalf, we have been asked for ever more detailed information by Purely Pets, some of which it isn't within our gift to provide. We have even been asked to contact our rescue dog's previous vets for her medical history! We honestly believe these are tactics to avoid paying our claim. We will not be renewing with this company.
3 months ago
Purely Pets has a
1.3
average rating
from
224
reviews
