Claims take forever to process. Website promises 5 days but that's just to pick up the file. All emails are ignored, post lost and phone calls are fruitless providing misleading information. Have now been told that even when claims are given the go ahead, payment can still take up to 14 days. I would not recommend and will not be renewing. I just wish I'd checked these reviews before committing to the policy. The only way to expedite anything is to call their complaints department on 02392 287 463
7 years ago
Purely Pets has a
1.3
average rating
from
224
reviews
