My policy expired and I needed the updated NCB for my new insurer, however they were refusing to provide this. When I took out the policy in 2016 I provided all the documents they needed and uploaded these online, noone called me to say that they weren't acceptable. Which is what they are saying now. They also decided not to renew my car insurance without any reason. Is this a genuine company as all Ive been reading is how bad they are. Customer service I can't get through to...automated voice tells me they can't transfer me to anyone due to high volume of calls and try again later. Absolutely ridiculous