***!!!AVOID AT ALL COSTS!!!*** STOLE £454.01 FROM MY BANK ACCOUNT! DO NOT GO WITH THIS INSURER. I WENT WITH THEM FOR A YEAR SO FOR THE SAKE OF RENEWING I WOULD AS THEY ARE CHEAP & THOUGHT WOULD BE LESS HASSLE & EASIER THIS TIME WITH THEM HAVING ALL MY DOCUMENTS & MY 6 YEARS NO CLAIMS DISCOUNT. BIG MISTAKE I THOUGHT I WOULD PAY IN ONE GO SAVING THE INTEREST & HAVING THE MONEY FROM JUST GETTING PAID I WOULD DO IT. HAVING JUST FINISHED MY NIGHT SHIFT & FINISHING AT 7AM THOUGHT I WOULD DO IT ON THE INTERNET SAVE PHONING UP. WELL THERE STARTS THE PROBLEMS IMMEDIATELY WOULD NOT LET ME LOG ON SO HAD TO WAIT AN HOUR. SO THOUGHT OK HAVE A QUICK BITE TO EAT AS I NEED INSURANCE TO GET TO WORK & ALSO BUSINESS INSURANCE TO WORK. RANG UP AS SOON AS THEY OPENED 8AM SHE SAID WAIT AN HOUR TRY AGAIN AT 9AM DID THIS HAD TO RING AGAIN THEY SAID WAIT A FEW MORE HOURS EACH CALL TAKING ABOUT 20 MINUTES JUST TO GET THROUGH TO SOMEONE THEN AT LAST I COULD FINALLY LOG ONTO MY ACCOUNT ONLINE AT 16:00 SO THOUGHT FINALLY CAN FINALLY SORT IT OUT AFTER ALL THE CALLING THE PREMIUM NUMBER ALL THOSE TIMES WAITING EACH TIME. PAID THE £454.01 & SAID, "THE AUTHORISATION WAS SUCCESSFUL" BUT UNDERNEATH IN THE INSTRUCTIONS SECTION IT SAID: "THERE HAS BEEN A PROBLEM PROCESSING YOUR PAYMENT. PLEASE CONTACT THE CALL CENTRE" SO RANG UP YET AGAIN WAITING ALONG TIME FOR THE WOMAN TO SAY ITS WITH ACCOUNTS WAIT 5 DAYS FOR IT TO BOUNCE BACK INTO YOUR ACCOUNT! SO THATS £454.01 TAKEN OUT OF MY BANK FOR 5 DAYS WHICH I HAVE NEVER HEARD OF ANYTHING LIKE THIS. I CAN ONLY ASSUME BECAUSE THE SITE KEPT GOING DOWN THEN BACK UP THAT IT WAS SOME SORT OF ERROR BUT 5 DAYS TO GET SUCH A LARGE SOME OF MONEY BACK SOUNDED LUDICROUS. WHAT AM I SUPPOST TO DO FOR 5 DAYS WITH NO MONEY THAT WAS MEANT TO BE FOR MY INSURANCE I SAID THIS TO HER & SHE SAID GO WITH SOMEONE ELSE. ABSOLUTELY DISGUSTED WITH HER RUDENESS SHE SAID RING UP THE BANK AND TELL THEM TO MAKE IT GO BACK QUICKER ONCE SHE SAID THAT ALARM BELLS WERE RINGING. SO I RANG THE BANK UP & THEY SAID ITS QUICKSURE'S RESPONSIBILITY AS THE TRANSACTION HAS BEEN SUCCESSFUL. SO I RANG THEM UP AGAIN & TO MY SURPRISE IT WAS THE SAME RUDE LADY I SPOKE TO BEFORE & SHE SAID I TOLD YOU 5 DAYS! ABSOLUTELY DISGUSTING CUSTOMER SERVICE & STILL HAVE NOT RECEIVED MY MONEY BACK. I HAVE ALL THE DOCUMENTATION & EVIDENCE OF THE PHONE LOG & WILL BE TAKING THIS MATTER FURTHER. I HAD TO RING UP TO FIND OUT & NOT RECEIVED ANY REFERENCE OR EMAIL/CALL TO TELL ME ABOUT THIS MATTER. DO NOT USE SHOCKING!!! AVOID AT ALL COST!!!