Absolutely outraged with this company to say the least !!! Took out an 11 month policy with a premium (slightly higher than before I passed my test) they added a £30 administration fee. Then mucked the payments up twice now which resulted in an extra £40 in default charges . Now the premium is to rise by 19.9%! Taking my total monthly payments to more than twice what I would pay with a different company !!! . Was spoke to very rudely and with utter ignorance by a member of staff from the call centre. I have never had this much trouble with an insurance. Would give no stars if I could. avoid at all cost I would rather have no insurance than use this company again .