They should change their name to Sure Thieves! We inssured our little Fiat Car with them about a year a go. At first all was smooth, 8years no claim bonus etc and we agree to pay aproximataley £58 by monthly direct debit. When the insurance was due for renewal, they auto re-new the car and increased our premium to £106 monthly. They also claim to have sent us an email to confirm the auto renewal. I asked the manager why the insurance company did not send a letter to alert us. He replied that they are an "online company" and they do not have responsibility to send letters, what about text and phone? He said we can not send text or call all of our customers. Imagine a company that cannot call or text their customer once a year before auto renewing and withrawing money from the customer's account. They claim to have done all these to protect us and ensure we are not driving an uninsured car. How about giving us a choice! The direct debit mandate was abused, the autorenewal system was also abused. The next day I received a letter from "Sure Things" to inform us that our insurance has been cancelled and we need to pay another £80 as cancellation charges, otherwise... This is the same "online" company that is allergic to 2nd class stamps! They also charge us £10 for requesting a copy of our insurance certificate. I mean, for just requesting, not asking for it to be sent to us. It was never sent and we were still charged £10. All I can say is; watch out! and keep an eye on your accounts!! They will empty it. The management of this company has a craving for money that is unbelievable and unethiccal.