I have just taken out a motor policy with them. However, trying to contact them is an absolute nightmare!!! Three calls of waiting 20mins plus and STILL didn't get through!!! I have a simple question which could be done with and email - but guess what, I can't find an email address and there is no response from their web contact form. And don't even mention the chat line! I started that when I called and 20 mins on - nothing!!! I will say that when I was taking out the insurance, the guy I spoke to was friendly, knowledgeable and on the ball - but he is being let down by the rest of the company. I wanted to write to the CEO, but I couldn't find one or even a MD. I ask myself, is this a real company??? I can't answer the questions below because I never got through to anyone!!!