Came up as good price on comparison website, so I clicked the link but it didn't work, I then went to their website and put in the reference number and this didn't work, then tried direct chat you guessed it, that didn't work, so gave them one last chance and called in, after 20 minutes I gave in. Now insured elsewhere and on reading previous reviews frankly I'm delighted I didn't take out my insurance here, maybe changing the name to "can't contact sure thing" would be a somewhat better suited name! With service such as this I'm more than sure they will not be in business long.