Jayne
WARNING AVOID THIS COMPANY.........Shockingly bad customer service, I had my car written off, the other party took full responsibility this was in May this year. Surething passed me onto Easidrive a company I guess they broker out the policy cover to. Easidrive sent an engineer to assess the damage and declared it a right off, they arranged for me to have a hire car as this was covered in my policy, so far so good, then they messaged me to call them (which they seem to do a lot) they told me that I had to drive my car to a garage over 20 miles away to get a geometry test done on it, to pay for the test myself and a 7 day time scale to get this done. I was very upset to be told to drive a car that their engineer had deemed a right off, but I had no choice but to do so or they would not proceed with the claim. As said previously,the accident was in May, today the claim is now finally sorted, some 3months later, they collected my vehicle for scrapping in June, they proceeded to take £63 monthly instalment in July, and today I had to pay £55 cancellation fee. Apparently it was my fault as I didn't notify them that I wanted to cancel my policy, when I said they scrapped my car in june why would I still want to insure it, they said claims department do not pass on this information. Worst company I have had the misfortune to deal with, maybe Trust pilot should take another look at them??
4 years ago
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Sure Thing has a 3.5 average rating from 553 reviews

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