forever on hold up to 45 mins change of car part way and got ripped off nearly 200 pounds to change from one car to another of same spec. medical details incorrect even after pointing out to them they did not change anything apparently i have been driving illegally for 11 months as they did not change to correct details i drive a manual the medical information state according to the policy shop i am only allowed to drive an automatic .and i do not use a knob attached to the steering wheel . renewal info sent to me still has wrong information and their premium for the year is over 230 pounds more than the insurance company website states they will charge totally useless customer service i will report to appropriate body DO NOT USE THIS COMPANY FOR ANYTHING I ONLY RATED ONE STAR AS YOU CANT VOTE 0