Very poor customer service. I am a Zenith customer at the moment and I am going through a claim with them and it's turning out to be a nightmare!! I am now 6 weeks into this claim and still waiting for Zenith to send conformation to the car garage to start my repairs. Every time I ring Zenith (which is most days) I get passed from one staff member to another to then be told "we have emailed conformation to the garage to go ahead with the repairs. When I ring the garage they have no record. The garage have been so good and helpful. I am going through my own garage not using one provided by Zenith. I would NOT recommend Zenith Car insurance and I will NOT be renewing my policy . when the time comes!! I have also had to pay out money on my car to keep it safe whilst I'm waiting for Zenith to sort the claim. It's so annoying when you pay car insurance on time every month never claim and when you do the company is unhelpful. I bet if I owed them money it would take them long to harass me for it.