Absolutely terrible customer service. Took my deposit and first months premium, received all the documents requested, then cancelled my policy WITHOUT informing me! When I rang up to add an additional driver to my policy I was then informed that they had cancelled it 3 days ago!! I'm just lucky I wasn't stopped by the police in that time. Refused to refund any money and GET THIS, used my deposit and premium that I had already paid as a cancellation fee!!! What an absolute joke! I was told that they haven't got the manpower to contact every customer to tell them that their policy is due to be cancelled! You only know when you've been stopped by the police and banned from driving! Disgrace.