One star is too much!! I wanted to add my daughter to my insurance policy on a temporary basis. I was told there was a £25 admin charge for this. However if I gave them a start and finish date for the additional driver this would count as a single admin charge. Phoned back today to make the amendment only to be told I would have to pay 2 amendment fees - one for adding her and one for removing her as it was not possible to add her for a specified time. The person I spoke to refused to accept the information I had been given the day before and insisted on referring it to another department to listen to the call from the previous day. This would take 48hours. Absolutely diabolical customer service. I do not like being accused of telling lies.