Very very poor. Staff are pleasant and try to help however burried in the small print are hidden charges and clauses etc under no circumstances purchase any extras. I had the misfortune of having my vehicle written off, I went through the at fault drivers insurer. When it came to cancelling my policy which I had less than two weeks I ended up paying £94 for two weeks insurance which should have £12. The reason they gave was you pay for the extras up front and they're non refundable. No one explained I'd keep these were I to keep the policy and transfer to a new car. Apparently the cooling off period starts when they send the documents as well not when you want the policy to start. All in all an accident is a harrowing experience enough, don't let this bunch of con artists make it worse.