The whole process, from start to finish, is incredibly slick and professional. Not only do Gecko offer the best prices on the UK market bar none - in my case a premium of more than 30% over the major networks, and I know I'm not alone - their automated and personalised communication is spot on. I posted my handset on a Monday; by 1pm on the Tuesday, I knew they had it; by 3pm, they'd told me they'd processed it and were paying me; and, by 6pm, I had the money in may account. Seamless, personal, and personable. TO BE VERY HIGHLY RECOMMENDED. Do I make myself clear?