There was one issue when a server had problems and the support response was rather slow until we called them directly. Gigapros team has definitely helped ultimahosts worldwide expansion. The speed is amazing, very reliable, the support is fantastic (we needed a server reset, they done it within 20 minutes), the price is great! It's very hard to over state how good these guys really are. The provider I have been working for has switched all of their hosting over to Gigapros in the past few weeks, the reason? There's nobody better out there. Might upgrade to a root server soon and I will definitely stay with them. Can't fault these guys!