Nothing but positive experiences with this shop. I am learning the guitar. Learning being the operative word, but, I have had nothing but positive experiences with this shop which is why I travel over an hour from my home town to go here (even though there are music stores nearer to where I live). I initially bought my guitar case, capo and wall support from GigGear. (I had bought an acoustic guitar somewhere else before I discovered this shop). Then, I decided to buy an electric guitar settling for the wonderful Epiphone WildKat plus amp. Me being a beginner, they helpfully plugged it in and played it for me so I could have an idea about the tone. Now that I have my electric guitar, I'm going back to buy an Epiphone hard case for it. The staff have been nothing but helpful and accommodating. If they were nearer to me, I would take guitar lessons with them as well but I fear getting stuck on the M25 en route. All in all, it's a great store with great folk.