The customer service I experienced was terrific. I had received Giggear tokens as a gift, and spoke directly with the phone/on-line order team to talk me through how to use those tokens to make a purchase. I was informed that the guitar that I wanted to buy was not currently in stock, but there was a shipment expected in the next month or so from their supplier. So I went ahead with that purchase - I was quite happy to wait that long. In the event, the following month Giggear got back in touch with me directly to explain that the shipment had been delayed and there was no confirmed delivery date for that specific model of guitar. I selected an alternative guitar that was in stock (I decided to go for a slightly more expensive model, so added a little bit more cash), and the guitar was delivered the same week. The guitar is lovely, a real treat to play. And most importantly, the customer service was excellent throughout - helpful and reliable. I will definitely be back.