We were intrigued by your packages and had heard some good initial feedback from friends who had used you in the past, so we really wanted to work with yourselves. So far I don't think I have had the best service. When I have telephoned yourselves about a very simple question, they said someone would call me back as soon as possible. I only received a call back once I had called back the next day to chase up the request. In the end I received my answer 2 days later via email. I have also had a bombardment of emails telling me I haven't paid my deposit, when I have, and followed your instructions to the letter. I have now been asked to fill in a form to create a direct debit but the email in the link does not work. I hope this is just clunky administrative systems and not a reflection on the service we will be given in December.