The item I ordered was showing as "in stock" on the website when I placed my order. I waited approximately four weeks for my order to arrive. I decided to contact by email and waited, "no reply". I contacted by phone and was told my item was no longer available and I would receive a refund. My husband is from Glasgow so I wanted a souvenir of the games not a refund. I was told that I had placed my order towards the end of the games (27 July). I asked if I could have an alternative product, I was then offered a slightly different product which I accepted and have now received. I waited because I thought that they would be inundated with orders and enquiries. If I had not contacted them when I did I could have ended up with just the choice of a refund. It would have been nice to have been contacted and kept informed of the situation. I have my order and enjoyed watching the games but for a total of £24.00 I would have expected better customer service. Elizabeth Waddell