After receiving the wrong glasses I contacted the CS team - expecting it to take at least a day for a response. However after only a couple of hours, I received a reply to my query from Will in CS - advised to keep the incorrect glasses as a back up and told I would be sent my correct pair shortly. Very impressed with the fast response and happy I now have a backup if I (likely), sit on this paid like I did my last! (oops)... :)
7 years ago
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