I tried to log in and it told me it didn't recognise my details (not that I just had the wrong password). I thought because it had been a year since I used it that it had cancelled my details. So I went to set up an account and it said - you already have an account. So I just needed to reset the password. Why didn't it just say that from the beginning? Cheapest quote I got was from my existing insurer but £50 cheaper than their renewal price they sent me. So I called them and they said - no they couldn't give me that price. So I said I would be leaving them. Went for next company. Went through all the details. Got to the payment screen and it said - can't complete payment please call company. Called them and they said 'sorry, we're really busy-we'll call you back in the morning'. They didn't call back. Got to the evening - gave them a call - they had to clarify a few things and then completed payment. I know that's not just problems with gocompare - but it's part of the user experience - and it wasn't smooth. Frankly the operators from the insurance companies weren't that pleasant either. I would still recommend you - because at the end of the day I saved money. But someone from gocompare needs to go on and try out their own processes. Try the system and a bit of mystery shopping - because it could be improved - and the insurance companies need sorting out.