I think Gocompare did well and I wanted to take advantage of your Excess Cover £250 grant. Your site proposed Hastings Insurance which has a good offer. I was presented with two offers Hastings Essential and Hastings Direct. I chose Direct and worked to the end of the quote where I applied for two additional features. The Hastings website came back to me and offered a better deal with Hastings Premier which was attractive to me. I left the site and came back later to retrieve the Premier offer but couldn't find it at all with several different attempts. I tried to raise this with Hastings Chat but twice no respondent was available and I received website advice "Leave a message" but there was nowhere on their website where I could leave a message. Hence I abandoned GoCompare and Hastings and fixed insurance with my existing supplier. It's a shame because I found the Hastings offer superior.
5 years ago
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