The following has been sent to the RAC survey. I have taken my policy with them purely on price but I was NOT impressed with their website for ease or non-ease of use.: I was transferred to your site from GO-COMPARE their advert at the moment says policy excess will be returned after any claim is settled. Yet there is no mention on this either online or on phone with your rep. Your policy document completion on -line broke into error mode at least twice and I had to put my information in again and after the first attempt I forgot about the excess application so I'm NOT happy as I don't know if my now policy includes this or not. Proof of NCD was first that I didn't need to provide this but at the end I was told that I had to. At the start of the online process it states that more policy extras are included than when you reach the end of form. The online form doesn't allow for entering just factory immobiliser without alarm.