***DONT USE THEM**Took my credit card payment of £150 for excess and after a week of not hearing from them about the refund I rang them. It took many calls to different departments to find out that they said I had damaged the vehicle. Their collection driver inspected the vehicle when collecting from me and never mentioned a thing (as there was no new damage). I suspect he damaged the vehicle on returning it to the depot and hasnt told them. They now refuse to accept my calls and put down each time and when I did manage to get through, I was told by staff that they are having financial problems, that their managers including Jake Woods is at the bank, so am expecting info that they have gone bust (with my money!). Have made a complaint to The BVRLA (the trade body for the vehicle rental), to my credit card company under Section 75 of the Consumer Credit Act 1974 and to The European Car Rental Conciliation Service (ECRCS).