i You expect customers to remember to submit their monthly readings. ( most other companies send reminders.
ii Why you cannot combine both gas and electricity into one document seems rather baffling.
iii You claim to have sent a monthly statement which has failed to arrive. On contacting you and getting a promise to send the last one for May, has again failed to arrive.
On the benefit side, I have found your telephone staff to be most helpful, but your admin. leaves much to be desired.
9 years ago
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