Your recent upgrade would have been unacceptable in the commercial world. Multiple days of total outage? My account was screwed up in two ways (lost touch with current bank card and turned off auto refill) and I can’t believe I’m alone or even uncommon. Your management wouldn’t even have survived the run up (warnings to all users that they might get screwed up, and they shouldn’t expect help from you, and better protect themselves from you) and certainly wouldn’t still be employed afterwards. Do those who can’t make it in the real world sift down to the government world where they can still rank in the norm? Sad. I know you’re not all incompetent, so I’m sorry for those of you who are reading this and are not. You should consider running away, soon.