Hello On September I bought new GoPro camera 12 black its details Invoice Number CS-7262168 , Order Number: MP-06327472 , Invoice Date: 9/12/2023 . First time i made video I understud that there is something wrong with camera, and I contacted your support, I sent some videos and they told me there is a problem with camera and I need to send it back to change it. The employee I was speaking through live chat (case number 14255257) told me to send everything that was contained in the box, all accessories even sd card. When I told there was no sd card he told me ok send whatever there is. I send everything. When I received the new camera there was not even battery so that I can’t check if the camera is working, there was empty box. I spoke with you another colleague, he said we can’t send anything because in previous chat it was told to send only the camera. I was sure that you are a good company, but it turned out that you are not.I think that you stole me. If according to invoicing I should have send you only the camera than you needed to tell me when you received the whole package, that I didn’t need to send it. Your colleague insisted that I need to put everything in the box. Unfortunately I don’t have any copy of the chat. I will spread this information on social media and anywhere I can for people to be informed.