I am pleased with both the service and quality of this racking. As with any piece of kit you buy unseen on the internet, reviews help in making a decision and I am pleased I purchased this racking after reading good reviews. The racking is well machined and is a good quality product for the price. I bought four racks and the first took what seemed like a long time to assemble but you find your own way of doing it and, because it is well manufactured, by the time I had done a couple it was a fairly quick process to assemble a rack. I would definitely order from Gorilla again.