The is the second time i have ordered from Gorillaracking. The first order went without a hitch. Pity the second order wasnt the same. I ordered the second time on 23rd March 2019 and am still awaiting for the order. Despite attempting to call numerous times, I was unable to speak to anyone am only got a prerecorded message informing me that due to recent email issues they have not been able to access emails. However according to them their system is not up and running without a hitch.. And that any emails sent would be answered promptly.. More in hope than expectation, i attempted to contact them by email on numerous occasions... As you guessed it, I received no reply despite assurances from their instant replies saying that they would answer me very soon. Not sure what their definition of soon is!. I even wrote a letter ( yes old fashioned but worth a try) but again nothing happened. As a final thought (lightbulb moment) I contacted them via their FB page, I am still waiting for it to be read... I know Twitter is an option but since this hasnt been updated since 2016, that could be a pointless exercise! I know this review is asking about my experience of their customer service etc. Non-existent, absent or what customer service! are words which spring to mind.. I am sure there are others but lets leave it at that... Do I ever expect to receive the items?? What do you think!