Myself and my boyfriend booked a table in an igloo on a Sunday afternoon (to see if it would be a suitable place to hire out for an event) , there were quite a few cleared empty tables when we arrived so we thought we’d be seated straight away. Spoke to the young lady at the kiosk who then told us it will be a 15 min wait , she rang me after about 10 minutes and seated us at one of the tables that was previously empty and we noticed in the time we were waiting she was just stood talking and laughing with the other girls working. The food was AMAZING and we honestly couldn’t fault it but the customer service was atrocious, nobody came to ask if we needed any more drinks or cleared our table until we asked and we had to google the menus and go to the kiosk to order dessert and more drinks after asking the girls who were still stood laughing if they could please clear the plates and take an order to which they laughed and said in a minute however they did not come. Tables weren’t cleared and the girls were just stood laughing however, one waitress was helpful and friendly and deserves all the praise (she had a butterfly hand tattoo) unfortunately I did not get her name but the customer service she delivered was amazing (offered me a spoon for my hot pot without me asking and she cleared our plates away after watching the other girls laugh and not do it). Unfortunately the lack of customer service has completely put me off returning let alone use for an event as I really hoped I would love it.