SHOCKING SERVICE !!!!!! I ordered my grass via grass direct. Sent them the sizes I needed to finish my garden off. On installation we found the grass cut to short and didn’t fit my garden!! The measurements were 2m x 11.5m and 4m x 11.5m Both 2 and 4m were cut at 11.3!! Iv tried calling and emailing the customer care team and the customer service has been really poor !! Either they are thick or just don’t understand what they are selling. I can make the 4m length work it’s not great but i can make it work. The 2m length does not work at all!! I have explained this to them on the phone and email and said I would like the 2m length replaced. Firstly they said they can’t replace it I can buy a new bit at a reduced rate .. and then they said they can replace it if it’s not be rolled out or cut. You have to roll it out to check it!! I have told them I want it replacing FREE of charge and them to pay the bill of the guys to take it up and install the new correct size! Or send the new bit and I’ll let the guys have the incorrect bit as payment for installing the new bit. They now just continue to argue with me over the phone and email. FACT is I spent a lot money on this grass I expect it to be the size I ordered!!! Shocking service !!