I am very disappointed with the customer service received. I ordered a number of plants including 6 laurels (6ft). They were all planted in accordance with instructions. 5 have flourished but one has not. I wrote to Grasslands and was sent a standard response telling me to water everyday, which I had , and continues to do so. No improvement so wrote again and got same response word for word. Two month on this plant has died and I have written again but Graslands have refused to replace it. I have 5 healthy plants and one which despite being treated the same has died and they won’t do anything about it. They suggested I prune it which given I paid for a 6 ft tree will not help and anyway it has died now. I can’t believe that in these days of great customer service from so many online companies that Grasslands have adopted this approach. Perhaps they may see sense
2 weeks ago
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Grasslands Nursery has a 4.68 average rating from 5,619 reviews

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Alice, Customer Support

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