I asked for specific delivery on a Monday as I had people coming to help move the soil first thing on Tuesday. Nothing arrived on Monday and I phoned in the afternoon to be told I should have been informed the soil would be arriving on Tues / Wed. This phone call hadn't happened so I was promised a follow up call the same Monday. Again, no contact so three more phone calls later I got through to someone who did phone me back and the soil arrived early on Tuesday afternoon. Poor communication and significant inconvenience caused in what should have been a straightforward purchase and delivery. But the send person I spoke to was helpful and efficient to do what she could to help