There was a 3 day delay between my email contact with the company and a response, on an ask the company live site I was sent a message advising my bark chippings - over 1 tonne in weight was due for delivery over a 2 day window... does that mean they expect me to be waiting at home for 2 whole days? The product itself is great and the value for money is good BUT The delivery driver was absolutely appalling - to the point i nearly refused delivery. I got a call 20 mins before the driver was due to turn up (good service) but i was not at home at the time as was after 4 pm in the afternoon so had assumed as no call earlier in day that my delivery would be the day after. The chippings are for paths in my allotment area which is not directly attached to the house the driver was all but refusing to deliver to a separate area. After much persuasion he then got the lorry stock due to poor driving skills on hos part as numerous HGV use this lane. After being rude to me verbally and then when i tried to resolve the issue by getting a local farmer to open his yard to give him extra turning space - he ignored us both and chatted on his mobile for over 5 mins leaving us standing aghast. Eventually after a bit of argument about his inability to correctly manoeuvre his vehicle then wanted to dump over a ton bag of product half on the road and half in my gateway - blocking ,my access and any road users...he had a pump truck but would nt move the product past the gate At this point i said unless he allowed me use of his pump truck to move it myself i would send it back Grasslands this driver is damaging to your business - if i did not need the product as opening my allotment for charity - i would have refused the delivery. The man was a liability in a customer service industry. Point to note, I have been an area manager in retail for the last 15 years - i would not tolerate this service or this individual regards S Mulgrew