Ordered a set of pilsner glasses for my groomsmen for my wedding. While the order did arrive in a timely manner, 3 of the 7 were shattered into pieces and not wrapped entirely. While I understand Groom shop can't control damage to items in transit, I would least expect a response from the customer service team regarding the matter. I've emailed several times regarding replacements for the broken ones but I have not gotten a response from anyone.
3 years ago
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